Sprint Lays Off 2,500 Employees, Largely From Customer Service



In honor of Evil Week, we're switching up the Hive Five a bit. My phone bill that was supposed to be different once I signed up with the Fair and Flexible plan” was supposed to be 59.99, funny……my bill for one month is 117.00 this is after only 32 of my anytime minutes were used and no internet or downloading has taken place.

She told me it was an annual membership (Sprint subscribers can actually become month-to-month members, which is the offer's biggest appeal), though she did get the monthly cost of $10.99 correct. I had a Sprint phone already, but it had uh succumbed to the lure of gravity a few times too many and was on its last leg.

If you aren't right on top of a big metropolitan area, there is no service If you live in the suburbs, forget about getting a Sprint phone. The problem is I already signed up with Verizon and can't use my phone until Sprint unlocks it. I don't have a phone until they decide they can help me out.

Customer service to me would have called to tell me, known what to do, and would have taken the time out of there paid day at work to make sure it got resolved. They told me all the services I previously had on my cell phone before the service was cancelled would be the same services when I resumed the service.

He added that switching customers would also have a great deal of flexibility in plan choices, since Sprint is extending the discount offers to its Boost Mobile and Virgin Mobile prepaid brands as well. Sharron Cannon, 60, who lives in Harlem, New York, said she had canceled her Sprint plan because she was unhappy with the service and moved to T-Mobile, only to find out the companies were combining.

Been transferred, put on hold, told T-Mobile does not have such a plan, etc. I noticed last September (2012) my phone was dropping calls, no service or failed calls. I immediately got on the phone with Sprint customer service and found out the plethora of lies I was told by the previous 2 reps.

After explaining multiple times Sprint my situation, I had enough with the lack of ability to think outside the box, repetition and lack of understanding of the English language and decided to turn to your website to get an idea of what my monthly service contract payment would be. I filled out all the information online and just before I entered my social to have an inquiry on my bureau and proceed with the purchase, I wanted to know what my total bill would come out to. I turned to the chat to asked what my monthly service contract payment would be because the grey "summary" box did not give me a specific number.

PITTSBURGH, PENNSYLVANIA - This company has the worst customer service people I have ever dealt with. According to the American Customer Satisfaction Index, Sprint's call service satisfaction has dropped 8.2 percent in the first quarter of 2008 compared with 2007.

I went to the Sprint store where the guy basically told me to get WiFi so we could have service and we were out of luck. If you travel a lot, then Sprint's unlimited plans are a pretty good deal for international text and data. Merger Growing Pains - Sprint's attempt to strengthen through acquisition has led to unwitting customer fallout.

People generally like Verizon, Sprint, T-Mobile, and AT&T until they have to talk to them. I thought Sprint's customer service was on the mend but your story suggests that things are as bad as ever. Sprint sits with AT&T at the very bottom of Consumer Reports' service and reliability ratings for 20 cellular providers, while T-Mobile is rated the best out of the current big four.

When my wife and I did relief work in the Red Cross shelters in Lake Charles, LA, in the aftermath of Katrina, we let hurricane survivors use our Sprint mobile phones to make hundreds of calls throughout the course of the first week. Sprint sent me boxes to return my old devices after sending me my upgraded phones.

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